> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.seedschoice.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Change or cancel an order

Orders are processed within 1–2 business days, so there is only a short window between placing an order and it being packed. The sooner you contact us, the more likely it is that we can still act on it.

## Before your order ships

Message us with your order number and what needs to change. If the order has not been packed yet, we can usually:

- correct the shipping address
- cancel the order and refund it in full

For anything else — a different variety, an extra packet — tell us what you need and we will say what is possible.

We cannot guarantee that a change reaches the warehouse in time.

## After your order ships

Once you have received a shipping confirmation, the order has been packed and sent. It can no longer be changed or cancelled, and the address can no longer be changed. Seeds stay good for a long time when kept cool and dry, so you can keep them for a later sowing.

If you no longer want the order, you can return it once it arrives. See *Returns* for the conditions and the 30-day window.

## Refunds on a cancelled order

If we cancel an order before it ships, the full amount including shipping is refunded to your original payment method. See *Refunds* for how long that takes to appear.