Damaged, missing or wrong item

Tell us within 7 days of receiving the order. Message us with your order number, what is wrong, and — for damage — a photo of the item and of the packaging it arrived in.

Damaged on arrival

Contact us within 7 days of receiving the product. We may ask for photos of the damage and the outer packaging; they let us settle the claim quickly and, where the carrier is at fault, file it with them.

You do not pay to send a damaged item back. If a return is needed, we cover the cost.

Wrong item shipped

If we sent something other than what you ordered, you choose: a replacement of the correct item, or a full refund including shipping. Either way, the cost of returning the wrong item is ours.

Something is missing from the order

Message us with your order number and which varieties are missing, and we will check what left our warehouse and put it right.

Tracking says delivered, but nothing arrived

Check with neighbours and any safe place the carrier might have used, and look for a delivery card. Carriers occasionally scan a parcel as delivered a little before it reaches the door.

If nothing turns up after a day or two, contact us with your order number and we will open an enquiry with the carrier.

Updated on: 25/08/2026