Refunds
Refunds always go back to the payment method used at checkout. We cannot refund to a different card, account or bank.
When we issue a refund
- You changed your mind — refunded once we receive and inspect the return, minus return shipping. The original shipping fee is not refunded.
- You received a wrong or damaged item — contact us within 7 days of receiving it, with your order number and a photo. We will get back to you with a solution.
- We cancelled your order before it shipped — refunded in full, including shipping.
- An item was out of stock — we refund that item to your original payment method and email you the amount.
How long it takes
Once your return reaches us and passes inspection, we process the refund within 5–7 business days and email you when it is done.
After we process it, the money still has to travel back through your payment provider:
Payment method | Typical time to appear |
|---|---|
Credit or debit card | 3–5 business days |
PayPal | About 1 business day |
iDEAL and other local methods | 1–3 business days |
Card timings depend on your card issuer and local method timings depend on your bank. Neither is something we control.
Partial or refused refunds
We may issue a partial refund, or refuse one, if the returned item is not in its original condition or has been damaged through misuse. The same applies to a return started after the 30-day window without our prior authorisation.
Customs and import duties
Customs charges and import duties levied by your local authorities are not refunded. This applies to shipments outside the EU, including items you send back to us.
Updated on: 02/10/2026
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