Change or cancel an order

Orders are processed within 1–2 business days, so there is only a short window between placing an order and it being packed. The sooner you contact us, the more likely it is that we can still act on it.

Before your order ships

Message us with your order number and what needs to change. If the order has not been packed yet, we can usually:

• correct the shipping address
• cancel the order and refund it in full

For anything else — a different variety, an extra packet — tell us what you need and we will say what is possible.

We cannot guarantee that a change reaches the warehouse in time. Once an order has been packed and handed to the carrier, it is out of our hands.

After your order ships

Once you have received a shipping confirmation, the order can no longer be changed or cancelled by us. What you can do instead:

• Wrong address — contact the carrier directly with your tracking number. PostNL, DHL and DPD can sometimes redirect a parcel that is already in transit.
• You no longer want the order — refuse the delivery, or return it once it arrives. See Returns for the conditions and the 30-day window.

Refunds on a cancelled order

If we cancel an order before it ships, the full amount including shipping is refunded to your original payment method. See Refunds for how long that takes to appear.

Updated on: 25/08/2026